Are you the Lead Software Engineer we are looking for? I am Helen Ader and I am supervising a Trouble Ticketing unit. We are a great bunch of people, and I am super proud of every member of our team.
Your next opportunity?
This is a senior role in an area within our company where we want to innovate that supports powering our workforce. Trouble ticketing systems that supports our global Service Assurance processes can be complex, with a lot of different workflows and systems to integrate with, but this is something that we trust you, as an experienced Software Engineer, to embrace and be inspired by. And we will give you clear goals and the mandate and tools to reach them all.
Our team, which is spread out across the Nordics and Baltics, is developing, maintaining and operating our ServiceNow instance. You will develop, test and debug existing and new functionality that are described in the stories provided by our Product Owner. Preventive Maintenance, including refactoring of code, and Operations are other areas you will be involved in. As well as being a part of a 24×7 “on-call” support making sure our platform and services are running without any hiccups so that our workforce can perform at its best.
Who are you?
You are a strong collaborator with a service-minded soul who with limited supervision will define your own tasks and deliver on time. We need that combination of team spirit and individual as you will work closely with people in your team, but also have a lot of contact with other teams in the organisation.
– Take initiative & guides
– Persistent & not afraid to fail
– Team spirited
– Digitally driven
– Proven previous experience from developing and operating ServiceNow
– Experience in Angular JS, jQuery, Node.js and Apache Jelly
– Experience from working in CI/CD pipelines
– Knowledge of TM Forum Frameworx
– Knowledge of ITIL
– Professional understanding of ServiceNow best practices
– Working experience from Prometheus and Grafana is a bonus
– University degree in Computer Science or equivalent
– Fluent in English (spoken and written)
If you fancy joining my team, apply for the job! Do you need to know more, e-mail me at firstname.lastname@example.org or connect with me on LinkedIn.
Selection is ongoing, so do not hesitate to get in touch. The last day to apply is Sunday 13th December 2020.