Customer Onboarding Project Manager

If you’re an analytical thinker, have excellent communication and project management skills, enjoy meeting new people, and want to contribute to the success of thousands of companies – come and join Scoro!

Your responsibilities include:

– helping our new customers successfully implement Scoro – this involves getting a deep understanding of their business processes, discovering areas for improvement, and introducing new, smarter ways for everyday workflows
– organizing and carrying out customer training for businesses
– using the power of teaching and technology to make sure our customers use Scoro to their maximum benefit
– partner with customers to help them navigate change management and drive adoption of Scoro as a new way of working within their business
– taking part in the constant improvement of our customer journey, and giving feedback about our onboarding processes to further drive efficiency and workflow improvements

We offer:

– a job that is interesting, versatile and challenging
– a team of motivated, supportive and determined people to work with
– a chance to contribute to both business and product development
– an opportunity to grow your role in the company as we scale
– flexible working hours at a downtown office
– competitive health and sports benefits
– inspiring atmosphere flooded with humor, a free flow of excellent coffee, snacks and fruits and of course – great team events

We expect you to have:

– 2+ years of experience working on implementation projects
– previous experience with accounting and/or CRM/ERP software
– interest in technology and understanding of business practices
– good interpersonal and client-handling skills with the ability to manage expectations and explain technical details
– enthusiasm for public speaking and ability to communicate confidently & concisely through Scoro, via email, over the phone or video call with all audiences
– analytical thinking skills and a proactive approach to problem-solving
– experience in project management and ability to plan your own time and meet deadlines
– passion in helping customers, serving as an advocate for their success by leading impactful, engaging sessions and providing the best customer experience
– excellent written and spoken English

You get extra points for:

– knowledge of HTML
– a degree in IT or business management
– speaking Estonian, Spanish, French or any other language

Maximum file size: 128 MB.

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